Our commitment to quality is second to none. Despite that, very rarely, someone has cause for complaint. If our standard development processes have left you unsatisfied please contact us using the phrase “complaint” in your message. Complaints will be handled by our complaints management system which can be engaged electronically by web, email or phone or in writing to our points of contact here

If in the extraordinary circumstances we fail to respond to a customer’s reasonable request or requests in good time (14 working days) then we urge the customer to refer to the complaints procedure in our terms and conditions and submit a formal complaint according to the guidelines elaborated there.